The Future of Skincare Together
Got Questions? We’ve Got You Covered.
Whether you’re new to Mehramz or a returning customer, here are answers to the most common questions about our products, shipping, and support.
💡 Product & Usage
Q: Are your skincare tools safe for daily use?
A: Yes! All Mehramz devices are designed with safety in mind and are suitable for regular at-home use. Please refer to each product’s instructions for optimal frequency and usage.
Q: Can I use your tools on sensitive skin?
A: Absolutely. Our devices are gentle and non-invasive, but we always recommend doing a patch test and consulting with a dermatologist if you have any medical skin concerns.
Q: Do I need any serums or creams with the devices?
A: Absolutely. Our devices are gentle and non-invasive, but we always recommend doing a patch test and consulting with a dermatologist if you have any medical skin concerns.
📦 Orders & Shipping
Q: How long does shipping take?
- US & Canada: 6–12 business days
- UK, EU & Australia: 5–10 business days
- Rest of World: 7–15 business days
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order ships. You can also track your order here.
Q: Do you offer international shipping?
A: Yes! We ship worldwide with reliable carriers. Additional customs fees may apply depending on your country.
🔄 Returns & Refunds
Q: What’s your return policy?
A: We offer a 30-day return policy on eligible items. Products must be unused and in original packaging. Visit our Refund Policy page for full details.
Q: What if my item arrives damaged or defective?
A: We’ll happily replace it or issue a full refund. Just email us at support@mehramz.com within 7 days with photos of the product and shipping label.
💬 Contact & Support
Q: How can I reach your customer support team?
A: Email us anytime at support@mehramz.com. We aim to respond within 24 hours on business days.
Q: Do you offer collaborations or influencer partnerships?
A: Yes! Please reach out to collab@mehramz.com or DM us on Instagram @MehramzBeauty.
Still Need Help?
📩 Contact us directly at support@mehramz.com or visit our Track Your Order page for live shipping updates.
